Ken Toong has been the Executive Director of University of Massachusetts Amherst Auxiliary Enterprises (AE) for the past 9 years. Units under the AE umbrella include UMass Dining (Residential and Retail), Conference Services, Campus Center, Hotel UMass, UMass Store, University Club, UMass Club Boston, Westfield State University and the UMass Five Campus Trademark and Licensing Program.
UMass Dining is the nation’s largest campus dining operation with over 23,000 students on various meal plans and 125 million dollars in annual revenue.
Ken is one of the most recognized faces in the higher education’s dining segment in the nation. He is a big believer that a great dining program can assist the university to attract top students and enrich campus life while contributing to the financial well-being of the university. Many students come to UMass because of the top-notch dining program. Ken is a visionary for foodservice sustainability, health & wellness and has a passion for building a culture of healthy, sustainable, delicious eating. UMass Dining has doubled the consumption of fruit and vegetables in recent years and serves 15 global cuisines daily.
UMass Dining has received many national awards and recognition for its innovative and quality programs, such as the White House Campus Champions of Change Award 2012, Global Restaurant Award in Sustainability 2016 and most recently, #1 ranking for the Best Campus Food in the nation from Princeton Review 2018 edition, two years in a row.
In 2012, FoodService Director Magazine named Ken Toong, to its inaugural list of the “20 most Influential” people having an impact on the non-commercial foodservice industry. In 2013, the International Foodservice Manufacturers Association (IFMA) awarded Ken, as one of the recipients of the Silver Plate Awards. He is a founding member of the Sustainable Business Leadership Council of the Harvard School of Public of Health, The Culinary Institute of America and a trustee of the National Association of College & University Food Services (NACUFS).
Prior to joining UMass, Ken worked for Marriott and Compass Canada.
Ken received his MBA (Beta Gamma Sigma) from the University of Massachusetts Amherst and a BBA from Acadia University, Nova Scotia.